Caltec Servicez

Business category 1	Computer & Information Technology Services
City ( of main office )	Mumbai, IN, India
Address	Plot No. 105, Pankaj Building, behind Chandivalli Ice Factory, Saki Vihar Road, Andheri East
Phones	91-969-9515094
Web site	www.caltecindia.com
About	ABOUT CALTEC A customer oriented organization with complete focus on quality enhancing value for money service. With Operations out of Mumbai, the current set up consists of a State of Art 24 x 7, 500 seats scalable facility equipped with PRI telephone links to handle minimum 250,000 calls per day. The basic premise behind the organization is the growth of our customers which will fuel the growth of the organisation. CALTEC Specializations: Contact Centre Services & Management Contact Center Consultancy & Infrastructure Development. Business Process Outsourcing / Back Office Automation. Training in Service Industry / Customer Service Quality Audits for Contact Centers HR - Staffing, Selection & Deputation services. Software consultancy. DETAILS OF PROCESSES: 1. TELECOM: Entire Customer lifecycle management. Lead generation through cold calls Customer activation and Engagement Up selling and cross selling for revenue enhancement Payment collection for pre due date, post due date till suspension of services and ensuring collections through field support. Grace calling, coercing customers to recharge and upgrade their prepaid subscriptions. Customer Retention and Winback. Close Looping to ensure complaint resolution. 2. Banks, Financial Institutions and Insurance: Centralized Inbound and Outbound Response management for Customer Enquiries. Lead Generation and Customer Acquisition. Customer Activation for Prepaid Users. 3. Pharmaceuticals: Centralized Inbound Response management for Customer Enquiries. Order Booking and distribution. 4. Fast Food: Inbound Response management for Customer Enquiries. Centralized Order Booking and distribution. Complaint management. 5. Entertainment: Subscription renewal and payment collection through field support. Order Booking Customer Service Helpline 6. Automobiles, Paints & Lubricants, Transport: Radio Taxi booking, Enquiries and Customer Service Lead Generation Customer Acquisition Customer Retention Customer satisfaction surveys
Date	2011 Oct 29, 08:10